Your Happiness Place satisfaction is our very first priority. If you are in any way dissatisfied with your purchase we will gladly issue you an exchange or credit, provided that you contact us within 7 days of receiving the item.
CHANGE OF MIND
In the case of an item being exchanged for change of mind, we're happy to do this but due to the fact that we are a small online business unfortunately you will have to pay ALL associated postage costs. Once we receive your return we'll invoice you for the return postage.
Full priced items purchased on the Happiness Place online store can be returned for a full refund in the instance that:
- The item is faulty
- The item is returned within 15 days of the original purchase date.
- Only full priced items are eligible for a refund
- No sale items can be refunded
- Refunds do not apply if you got what you asked for but simply change your mind about your purchase.
- Refunds do not apply if you purchased an item for an event, and didn't receive the item in time. All pre-orders placed for occasional wear should be discussed with us at firstname.lastname@example.org before ordering, so that we can manage your order and ensure the garment can be supplied to you on time.
All returns (whether faulty or not) require prior authorisation from Happiness Place email@example.com.
Happiness Place will only offer refunds if:
- The item is assessed and considered faulty.
- The item varies significantly to the online description.
- The item is different to the goods that were ordered.
- Faulty items are those that are considered to hold a manufacturing fault.
- Faults or damage that have been caused by general wear and tear, or not caring for the item correctly are not considered faults.
If an item is assessed and considered faulty, Happiness Place offers a number of suitable solutions:
- A repair of the item where possible.
- An exchange of the item.
- A full refund of the item.
Please note: Faulty items can only be returned for the above reasons provided that the item is returned within 15 days from the purchase date and we have been notified by email at firstname.lastname@example.org
All items are quality checked before they are dispatched from Happiness Place, however on rare occasions we acknowledge that there may be a fault we may have missed.
BONITA COLLECTIVE GARMENTS
Due to the nature of some of the Bonita Collective garments they are delicate and should be handled carefully. Sequins or embellishments unravelling or falling off from mishandling is not considered a manufacturing fault. Bonita Collective garments are handmade and can be very delicate if not handled properly. Bonita Collective is not required to fix garments that have been rough handled or worn. All pieces come with care instruction information that should be followed.
RECEIVING A REFUND
Your refund will be credited by using the original payment method. Refunds can take up to 5 working days to show up on your account due to varying processing times between payment providers. You will receive a notification email once this process has been finalised.